Reference & Readers Advisory Policy
Introduction
The Berkeley Public Library serves a diverse public with unique individual needs and levels of ability to conduct research independently. At times of peak activity within the library, it is mandatory that rules for providing reference and/or readers' advisory assistance be established. The most recent standards document, Serving Our Public 5.0: Standards for Illinois Public Libraries, provides the standards for this policy.
Definitions
Reference service is the assistance provided to someone seeking information. Readers' Advisory is defined as connecting patrons with appropriate material recommendations based on their interests.
Staff Training
Library staff of all levels are encouraged to pursue continuing education opportunities to enable them to better meet the needs of library patrons. All patron services staff members receive in-house training regarding appropriate responses to patron questions, including reference and readers' advisory questions. This training includes reference interview question techniques, readers' advisory service, and bibliographic instruction. All staff members are taught to treat each question asked with respect. Names of users and the transactions that occur between users and staff are confidential and not discussed outside of professional staff.
Services
Reference and readers' advisory services and materials are available to all patrons, regardless of age, race, sex, social or economic status of the patron. Reference and readers' advisory service and materials are available during all hours the library is open and are provided in response to all forms of inquiry, including, but not limited to, requests in person, by telephone, or by digital means. The reference and/or readers' advisory questions presented by a patron visiting the library are given the highest priority. All requests for information receive an answer or status report within two business days. Questions which cannot be answered with onsite resources may be referred to another library or agency.
Limitations
In the instance of legal, medical, investment, or tax questions, library staff may only guide the patron to the material available on the topic of interest. Library staff may not evaluate or interpret the information provided on any of these topics, nor define the meaning of terms, offer investment or tax advice, select appropriate income tax forms, or serve as a surrogate for a professional in any of the fields listed above. If materials within the library are beyond the understanding of the patron, the patron will be advised to consult with a professional for additional information or advice. Staff set reasonable limits on the amount of time and level of response given to patron requests for information in order to ensure equal and fair access to library services for all patrons. Staff does not provide editorial, typing, tutoring, or translation services.
Review
The Board of Trustees of the Berkeley Public Library will review the Reference and Readers' Advisory Policy periodically and reserve the right to amend the policy at any time. The Board authorizes the Library Director to make decisions regarding this policy.
REVISED AND APPROVED by the Berkeley Public Library Board of Trustees this 24th day of April, 2025. AYES: 7 NAYS: 0.